Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates We offer the following shipping options at checkout:
- Standard Shipping (7–14 business days) — Free on orders over $100 / $7.50 flat rate
- Expedited Shipping (3–7 business days) — $19.00
Where We Ship We currently ship within the United States. International shipping may be available — please contact us for details.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.
Delays Shipping times are estimates and may vary due to carrier delays, high order volume, or circumstances beyond our control. We appreciate your patience.
Questions? Reach out to us at admin@thevelvetwillowshop.com— we're happy to help.